Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Return Policy
Before returning an item, please ensure the following conditions are met:
- The item is in its original condition with all tags attached.
- It has not been worn or washed.
- The return request is made within 14 days of receiving your order.
Return Procedure
Carefully pack the item in its original packaging and send it to the address provided on the return label received by email.
Once we receive your return, we will process it within 14 days. The refund will be issued to the same payment method used for the purchase.
Exchanges & Defective Items
If you have received an incorrect or defective item, or if you wish to exchange it for a different size, we will provide you with a free return label. To request this, please contact us via the Contact section on our website.
Important
- Items that are damaged or show signs of wear will not be accepted and will be returned at your expense.
You will receive a response within 24 hours.
The Maison Prestige Team.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Which countries do we deliver to?
We deliver throughout Europe.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.